Frequently Asked Questions
If you have any food restrictions, we can inform you about the ingredients and allergens of our snack options, but we cannot guarantee that there will be no cross-contamination in the room. For your safety, we recommend that in this case you bring your own food and drink and keep it under control.
No problem, the party room has a small fridge where you can keep your drinks and food cold and a microwave where you can heat up food. The party room is already decorated with a magical atmosphere, but you can add whatever you want just before the party starts.
In the games for kids, groups of children of mixed ages can participate without any problem and if any sibling is younger (one or two years maximum) than the stipulated minimum is fine as long as the majority of players meet the minimum age. The youngest children will also be able to enjoy the game in a different way.
It is not necessary for any adults to come in with the children, since our instructors are in charge of playing with them so that everything flows smoothly. They will accompany the children throughout the game, providing only the necessary clues and help in each case. If you want to play as a family, you can do so by reserving the adult games in family mode.
Unfortunately, we do not have a suitable space for you to wait inside and you will not be able to be in the escape room while the children play. Very close to our premises there are a couple of terraces and cafes where you can spend the waiting time peacefully. There is also a park with swings if there are younger children who have to wait outside.
Good dogs on a leash are welcome at our premises. You can come in and play with them as long as the dogs are well behaved.
It is not necessary to arrive in advance of the booked time, but it is very important not to arrive late as it may affect the rest of the sessions. In the event of a delay of more than 10 minutes we cannot guarantee that the activity will take place in its entirety, and we may have to shorten or cancel it depending on the situation.
Unfortunately not. Due to space and the number of puzzles to be solved, the games cannot be played with a number less or greater than that stipulated for each game.
Our venue is wheelchair accessible and we have accessible toilets. The game rooms are wheelchair accessible, but in some cases there are small spaces that are part of the game that are not accessible and a player without a wheelchair will need to access them to complete the game.
The formula that we offer in our premises is 1 hour game + 1 hour party. There is a monitor that accompanies them during the game, so they can play independently without parents. Depending on the ages of the children, we have several game options. You can find out more by visiting the birthday page.
An escape room is a live escape game in which a series of riddles, puzzles, logic tests, etc. must be solved. This may allow you to meet a certain goal and leave a room in where you will be locked together with a group of friends with whom you must collaborate. The games “Gladiators” and “The Soviet Submarine” are escape rooms. The game “The Magic Hallows” is an escape room for kids, where the monitors play a role in the room.
An escape box is a group game in which a challenge or objective is to be met in a certain time. All the tools to solve it are in a series of boxes that contain all the riddles and elements necessary to solve them, so the room in which you play is not part of the game nor you are locked in. They are usually portable games, which can be played at home. The games “TNT”, “The Tasting” and “The Witch’s Luggage” are escape boxes. Some people may also refer to these kind of games as escape halls. We consider the main difference is that an escape box is a portable game, whereas an escape hall is not always portable.
A street escapeis a game in which you also have to solve puzzles and riddles to advance in the plot but without having to escape from any room, since the players are in a large outdoor space. “Literary Detectives” is a street escape.
Any change or cancellation must be made at least 72 hours in advance by contacting us by any of the published means. Otherwise, no refunds will be done since we will not have enough time to fill the gap that was left vacant.
Depending on the experience, we have game options from 2 to 150+ players.
All exit doors of our escape rooms have an automatic opening system that can be activated by pressing a button from inside the room. In case of emergency or indisposition you can leave at any time if you need to. Our staff will also watch you through closed circuit cameras throughout the game, so you can count on their help if you need it. Any person that leaves the room mid-game using the emergency button may reenter the game once they feel better, thought the game will not be stopped.
In the games you are not required to do any physical activity and no specific clothing is needed. Any clothes you feel comfortable with are suitable.
In our games there are no scares, shocks or demanding physical tests, so they are suitable for pregnant women and can be played with babies in a carrier or backpack. There is some form of seating in all rooms, so you can rest during the game.
Our oldest player has played the role of a gladiator at 93 years old, and many babies have also dared to take part in our missions with their parents!
We recommend that in order to fully enjoy the experience you take into account the minimum age of each game, which may vary depending on the case. In general, children from 8 years old can participate in the games specifically for children and children from 10 years old can participate in the games for adults in family mode. You can check all the details on the page for each game.
Choose the game and select the day and time you wish to book on the calendar. Then enter your contact information and proceed with secure payment by credit card or pay in cash at the venue on game day.
You can book several sessions at once by selecting the free spaces you want and making a single payment for all of them.
You will receive a reservation confirmation email. If you have any questions, need assistance or want to request an invoice, do not hesitate to contact us by phone (+34 644 455 495) or e-mail (info@escapemasnou.com).
For reservations with less than 4 hour notice, please call +34 644 455 495.
To book games for companies, large groups or at home, contact us by email or phone.
No, in none of our games will you feel fear or horror. For the most fearful, “Gladiators” may be a bit dark and there are some somewhat gloomy decorative objects, but that’s it. There are no actors or anyone inside the room to scare you.
You can check the available slots in the reservation section of each game. For reservations with less than 4 hours’ notice, call us: there may be a slot but it is not possible to book online with such short notice. Ask us by phone or email about the availability of games for large groups or at home.
If you don’t complete the challenge, you will have had a great time all the same. You can not stay overnight, we will let you out of the room.
The games are available in English, Spanish and Catalan.