FAQS2019-11-12T20:34:09+01:00

Frequently Asked Questions

What is an escape room? And an escape box? And an escape online?2020-05-19T18:49:17+02:00

An escape room is a live escape game in which a series of riddles, puzzles, logic tests, etc. must be solved. This may allow you to meet a certain goal and leave a room in where you will be locked together with a group of friends with whom you must collaborate. The games “Gladiators” and “The Soviet Submarine” are escape rooms. The game “The Magic Hallows” is an escape room for kids, where the monitors play a role in the room.

An escape box is a group game in which a challenge or objective is to be met in a certain time. All the tools to solve it are in a series of boxes that contain all the riddles and elements necessary to solve them, so the room in which you play is not part of the game nor you are locked in. They are usually portable games, which can be played at home. The games “TNT” and “The Tasting” are escape boxes.

An escape online is a group game in which you also have to solve riddles and enigmas in order to develop the plot but without being locked and having to escape from any room, since the players are communicating remotely via multiconference. “Hungover” is an escape online.

Can I change or cancel a reservation?2019-10-22T14:27:17+02:00

Any change or cancellation must be made at least 48 hours in advance by contacting us by any of the published means, otherwise, no refunds will be done since we will not have enough time to fill the gap that was left vacant.

How many people can play at once?2019-11-26T10:30:33+01:00

We have game options from 2 to 60 players:

In the case of “The Soviet Submarine” and “Gladiators” the number of players must be at least 2 and in no case exceed 6, both for space and gameplay. If you are more than 6 people you can split into two groups and play in parallel in both rooms or choose one of the games for larger groups that we have at your disposal.

For larger groups, we have the “The Tasting” (9 to 60 players) and “TNT” (6 to 25 players) escape boxes available.

“The Magic Hallows” is available for groups of 4 to 8 players.

I am afraid of being locked up. What if I need to leave the room?2019-10-22T14:19:17+02:00

All doors have an automatic opening system that can be activated by pressing a button from inside the room, in case of emergency or indisposition, so you can leave at any time if you need to. Our staff will also watch you through closed circuit cameras throughout the game, so you can count on their help if you need it. Any person that leaves the room mid-game using the emergency button may reenter the game once they feel better, thought the game will not be stopped.

What clothes should I wear?2019-10-22T14:12:05+02:00

In the games you are not required to do any physical activity and no specific clothing is needed, so any clothes you feel comfortable with are suitable.

Can pregnant women play?2019-10-22T14:08:07+02:00

All of our games are safe for pregnant women. There are no shocks or scares nor demanding physical activities.

For what ages it is recommended?2019-11-26T10:36:31+01:00

Our most veteran player became a gladiator at 93 years and many babies have also dared to participate in our missions together with their parents!

We recommend that to fully enjoy the experience of “The Soviet Submarine”, “Gladiators”, “The Tasting” and “TNT” all team members are at least 14 years old, however, children under 10 years can also access the room and play if they are accompanied by an adult who guides and directs them. Please take into account that the difficulty of the game can be high for children.

In the case of “The Magic Hallows” the recommended ages are between 8 and 14, adults can also play while accompanying children, but the protagonists will be the youngest.

How can I book?2019-11-12T20:36:20+01:00

Choose the game and select the day and time you wish to book on the calendar, enter your contact information and proceed with secure payment by credit card or pay in cash at the venue on game day.

You can book several sessions at once by selecting the free spaces you want and making a single payment for all of them.

You will receive a reservation confirmation email. If you have any questions, need assistance or want to request an invoice, do not hesitate to contact us by phone (+34 644 455 495) or e-mail (info@escapemasnou.com).

For reservations with less than 4 hour notice, please call +34 644 455 495.

 

 

Is it scary?2019-11-26T10:39:25+01:00

No, in none of our games will you feel fear or horror. For the most fearful, “Gladiators” may be a bit dark and there are some somewhat gloomy decorative objects, but that’s it. There are no actors or anyone inside the room to scare you.

What are the available slots to play?2019-10-22T13:54:13+02:00

You can check all available gaps in the reservations section of each game. For reservations less than 4 hours in advance, call us: there may be a gap but you cannot book online with such short notice. To hire the “La Cata” escape box on a specific date, contact us by filling out the form or by phone or e-mail.

What if we don’t escape in due time?2019-10-22T13:51:40+02:00

If you don’t complete the challenge, you will have had a great time all the same. You can not stay overnight, we will let you out of the room.

What language is used in the game?2019-11-26T10:32:51+01:00

“The soviet submarine”, “Gladiators” and “The Magic Hallows” are available in English, Spanish and Catalan.

“The tasting” is available in English and Spanish, “TNT” in Spanish.

How much does it cost?2019-11-26T10:41:25+01:00
Prices vary depending on the game and the number of players, it ranges between 12 and 30 euros per person. In the reservations page you can see the prices of each game. If you want a budget to play “The tasting” or “TNT” you can easily request it by filling out the form.